Shipping policy

We want every order to move through fulfillment smoothly and without confusion. The information below explains how shipping is handled, when orders are dispatched, what charges apply, and what customers should expect after checkout.

Order Processing Time

Once your order is successfully placed and payment has been approved, it enters our processing queue for verification, packing, and shipment preparation.

  • Most orders are processed within 1–3 business days
  • Business days refer to Monday through Friday, excluding public holidays
  • Orders placed after 2:00 PM (EST) are considered received on the next business day
  • During high-volume periods, processing may require additional time

We carefully inspect and pack each shipment to reduce fulfillment errors and transit damage.

Shipping Origin

All orders are packed and dispatched from our operating facility located at:

No. 916 Keyuan Road, Dongcheng Street
Yongkang City, Jinhua, Zhejiang 321300
China
(Building 3, 1st Floor South)

Shipping transit times begin once the package has been handed over to the carrier.

Shipping Destinations

We currently ship to addresses located within the United States only.

At this time, we do not accept orders shipping to:

  • International destinations
  • U.S. territories not supported by carriers
  • APO/FPO military addresses (unless specifically available at checkout)
  • P.O. Boxes for oversized items or carrier-restricted products

If an address cannot be serviced, we will contact you before shipment.

Estimated Delivery Time

After an order has been dispatched, standard delivery typically takes:

7–15 business days

Delivery times are estimates and may vary depending on:

  • Delivery location
  • Carrier routing schedules
  • Weather conditions
  • Holiday congestion
  • Remote or rural destinations
  • Unexpected transportation delays

Transit time begins once the package has shipped, not when the order is placed.

Shipping Rates

We keep our shipping charges simple and transparent.

Order Value Shipping Fee
$60.00 and above Free Standard Shipping
$0.00 – $59.99 Flat Rate $8.99

No hidden handling fees or packaging surcharges are added during normal checkout.

Taxes, Duties & Additional Charges

Product prices and shipping fees shown at checkout do not automatically include all possible taxes or government-imposed charges unless specifically stated.

Customers are responsible for any applicable:

  • State sales tax
  • Use tax
  • Local tax
  • Customs-related charges (if applicable through rerouting or special requests)
  • Other regulatory or government fees required by the destination jurisdiction

If such charges apply, they are the responsibility of the customer and are not covered by us.

Shipping Carriers

We use established shipping providers based on destination, package size, and service availability. Carriers may include:

  • USPS
  • DHL

The final carrier is selected according to the most efficient available route.

Tracking Information

A tracking number is provided once the shipment has been handed to the carrier.

Tracking details are sent to the email address used during checkout. Customers with a registered account may also view shipment updates in their order history.

Please allow a short period for the carrier system to activate and display tracking scans.

Delivery Delays

Although most shipments arrive within the estimated timeframe, delays can occasionally occur due to circumstances outside our control, including:

  • Severe weather
  • Peak holiday volume
  • Carrier operational delays
  • Customs/security inspections (where applicable)
  • Incomplete or incorrect address details

We appreciate your patience if delays occur.

Lost, Damaged, or Missing Packages

If your package is marked delivered but cannot be located, arrives severely damaged, or appears lost in transit, please contact us within 7 days of the expected or recorded delivery date.

When contacting support, please include:

  • Full name
  • Order number
  • Shipping address
  • Description of the issue
  • Photos (if damage occurred)

We will review the case and assist with an appropriate resolution.

Order Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned due to:

  • Incorrect address
  • Incomplete address
  • Refused delivery
  • Failure to receive after carrier attempts

Additional reshipping fees may apply.

Local Pickup

We currently do not offer:

  • In-store pickup
  • Warehouse pickup
  • Same-day courier delivery
  • Local hand delivery

All orders are fulfilled through standard shipping services.

Contact Us

If you have questions regarding shipping or an active order, please contact:

Company Name: Yongkang Zhijia Industry and Trade Co., Ltd.
Address: No. 916 Keyuan Road, Dongcheng Street
Yongkang City, Jinhua, Zhejiang 321300
China
(Building 3, 1st Floor South)
Phone: +1 (925) 684-2278
Email: service@jazfitness.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

Including your order number will help us assist you faster.