Contact Us

Getting in touch with us is straightforward. We do not use a third-party call center or outsourced support—your message comes directly to our team, the same group that handles production coordination and order processing on a daily basis.

We operate directly from our manufacturing facility in China and ship to customers in the United States. This means that when you contact us, you are speaking with people who are familiar with the products themselves, not just reading from a script. Because our operations are based in Zhejiang, there can be a time difference depending on your location, but we check messages throughout the day and respond as consistently as possible.

For most inquiries, email is the most reliable way to reach us, especially if your question involves order details, product specifications, or after-sales support. We recommend including clear information—such as your order number or the item you are referring to—so we can look into it without unnecessary back-and-forth.

If you prefer to call, our listed phone number is available during business hours. Please note that for detailed requests, we may still guide you to email so everything can be properly recorded and followed up.

Below is our full contact information for reference:

Company Name: Yongkang Zhijia Industry and Trade Co., Ltd.
Address: No. 916 Keyuan Road, Dongcheng Street, Yongkang City, Jinhua, Zhejiang, China (Building 3, 1st Floor South)
Phone: +1 (925) 684-2278
Email: service@jazfitness.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

We handle each inquiry individually. Whether you are checking on a shipment, asking about product details, or discussing larger quantity orders, you will receive a response from someone who can give you a direct and practical answer.