Contact Us

Reaching our team is simple and direct. We do not rely on third-party call centers or outsourced customer service. When you contact us, your message goes directly to the team that manages daily operations, including product coordination, shipping support, and order handling.

Because we work closely with our products and fulfillment process, we are able to provide practical answers based on real order and product knowledge rather than scripted responses.

Our Operations

We operate from our facility in Zhejiang, China, and ship products to customers in the United States.

Due to international time zone differences, response times may vary depending on when your message is received. However, we review incoming inquiries regularly throughout the business week and aim to respond as promptly as possible.

Email Support

For most inquiries, email is the fastest and most reliable contact method, especially for matters involving:

  • Order status updates
  • Shipping questions
  • Product specifications
  • Returns or warranty support
  • Bulk or business purchase inquiries

Please include relevant details such as your order number, product name, or specific question so we can assist you efficiently.

Typical email response time: 24–48 business hours

 

Phone Support

If you prefer to call, our phone line is available during listed business hours.

For requests that require reviewing order details or documentation, we may recommend continuing the conversation by email so everything can be properly recorded and followed up.

 

Contact Information

Company Name: Yongkang Zhijia Industry and Trade Co., Ltd.
Address: No. 916 Keyuan Road, Dongcheng Street, Yongkang City, Jinhua, Zhejiang, China (Building 3, 1st Floor South)
Phone: +1 (925) 684-2278
Email: service@jazfitness.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

 

We’re Here to Help

Whether you need help tracking an order, confirming product details, resolving an issue, or discussing larger quantity purchases, every inquiry is handled individually by our team.

We appreciate your patience and look forward to assisting you.