Refund policy
We want every customer to shop with confidence. This policy explains how returns, refunds, and exchanges are handled in actual practice, including who pays return shipping, what conditions apply, and how refunds are processed.
If there is any issue with your order, please contact us first so we can help resolve it efficiently.
Return Eligibility Period
You may request a return or exchange within 30 days from the delivery date shown by the carrier tracking record.
To remain eligible, the request must be submitted within this timeframe. Requests made after 30 days may be declined because we may no longer be able to verify item condition or order details accurately.
Condition of Returned Items
Returned products must be sent back in the same condition in which they were received.
This means the item should be:
- Unused and not materially worn
- Complete with original packaging when possible
- Inclusive of accessories, manuals, parts, and inserts
- Free from customer-caused damage, misuse, or modification
We reserve the right to inspect returned merchandise before approving a refund.
Acceptable Return Reasons
Returns are generally accepted in the following situations:
- Item arrived damaged during delivery
- Product has a manufacturing defect
- Wrong item was shipped
- Item does not match the order description
- Customer changed their mind or no longer needs the item
Non-Returnable Situations
We may decline returns for:
- Used items beyond normal inspection
- Products damaged by misuse, improper assembly, or neglect
- Customized or made-to-order items
- Hygiene-related items that have been opened where resale is not appropriate
- Clearance items marked final sale or non-returnable at purchase
- Returns sent without prior approval
Return Shipping Cost Responsibility
Return shipping responsibility depends on the reason for the return.
If the item is damaged, defective, incorrect, or caused by our error:
We will cover the return shipping cost.
This usually includes providing a prepaid return label or arranging a suitable return method.
If the return is for personal reasons, including:
- Changed mind
- No longer wanted
- Ordered by mistake
- Preference changed after delivery
- Does not fit expectations but no product fault exists
The customer is responsible for the return shipping cost.
No Extra Return Fees
We do not charge unnecessary additional fees such as:
- Restocking fees
- Shelfing / restocking placement fees
- Handling deduction fees
- Return processing service charges
Approved refunds are based on the eligible returned product value according to this policy.
How to Request a Return or Exchange
Please contact us first before sending anything back.
Email: service@jazfitness.com
Include:
- Full name
- Order number
- Product name
- Reason for return
- Photos if item is damaged or defective
Once reviewed, we will reply with instructions and the correct return address if approved.
Please do not mail products back without authorization, as unregistered returns may be delayed or refused.
Return Address
Approved returns should only be sent to the address provided during authorization. Our designated return handling location is:
Yongkang Zhijia Industry and Trade Co., Ltd.
No. 916 Keyuan Road, Dongcheng Street
Yongkang City, Jinhua, Zhejiang, China
(Building 3, 1st Floor South)
Refund Processing Time
After the returned item is received and inspected, approved refunds are typically processed within 3–5 business days.
Refunds are issued to the original payment method used at checkout.
Depending on your bank, card issuer, or payment provider, final posting times may vary.
Partial Returns
If your order contains multiple items, you may request to return only specific eligible items.
In that case, the refund amount will apply only to the approved returned merchandise, not the entire order.
Exchanges
If you prefer a replacement instead of a refund, we support exchanges when inventory is available.
If the requested replacement item is unavailable, we may offer:
- Refund
- Alternative product option
- Store-assisted solution agreed with the customer
Damaged During Return Transit
If a customer-arranged return shipment is lost or damaged in transit, responsibility may depend on the shipping carrier and shipping method selected.
We recommend using a trackable shipping service when the customer pays return postage.
If we issued the label, please contact us and we will investigate with the carrier.
Order Issues on Arrival
If your package arrives damaged or defective, please contact us as soon as possible within the return period so we can resolve the issue quickly.
Providing photos of the packaging and item helps speed up the process.
Contact Information
If you need help regarding a return, refund, or exchange, please contact:
Company Name: Yongkang Zhijia Industry and Trade Co., Ltd.
Address: No. 916 Keyuan Road, Dongcheng Street, Yongkang City, Jinhua, Zhejiang, China (Building 3, 1st Floor South)
Phone: +1 (925) 684-2278
Email: service@jazfitness.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
Including your order number will help us assist you faster.